If for any reason, you wish to cancel any order you have placed before it has been dispatched, you can do so by contacting our Customer Support team at our email support@lugusjewelry.com as soon as possible.

As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. If the order has already been dispatched and you want to cancel, you would have to wait until you receive it and then return it in accordance with our Return Policy.