Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes - every single LUGUS product is waterproof, sweatproof and heatproof. They will never fade or tarnish (and even come with a lifetime guarantee!).
Yes, all our products are 100% hypoallergenic. You can wear your LUGUS pieces 24/7, and never have to worry about developing a rash! Does not contain nickel.
Make sure to post a snap of you wearing your favourite LUGUS pieces, and use the hashtag #LUGUSFAM for a chance to be featured.
We sell our products exclusively only online. This website, right here, is the ONLY place you can buy authentic LUGUS jewellery.
If you are not completely satisfied with your order, please start a refund here: firstname.lastname@example.org stating you would like a refund and the reason why.
We currently offer a 60 day exchange or refund guarantee. This 60 day window begins once an order has arrived.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to the warehouse after the 60 day exchange or refund window has passed will be returned to the customer.
Due to the ongoing COVID-19 situation, we have extended our return guarantee to 60 days. This extended window is valid for orders placed from 1st February 2020.
Any order placed before this date will receive the traditional 30 day exchange or refund guarantee as per the Consumer Rights Act 2015.
Unfortunately we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for any charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to our warehouse after the 60 day exchange or refund window has passed will be returned to the customer.
In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at email@example.com within 30 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our Support Team, it may result in a slower resolution time.
Have you got my return?
You can track your return using the courier's tracked delivery service and once it arrives, you will be notified by our warehouse via email.
BG, RO Returns
Depending on which service you've chosen to return your item(s), it can usually take up to 20 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
Depending on the service & country you're returning your item(s) with, it can take up to 25 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.
Our Customer Support Team will be in touch via email once the return has been processed to confirm the next steps of your return.
This is very rare but in the unlikely event you we have sent you the wrong item, please contact our Customer Support Team at firstname.lastname@example.org immediately with the following information and we will be happy to fix.
- Your order number
- The name of the item you did not receive
- A description of the item you received in it's place
- A clear photograph of the item you have received, including the label
Once we have receive this information, our Customer Support Team will resolve this as quickly as possible. You may be asked to return the incorrect item back to us via our returns process.
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.